IT Support Specialist

Why Consider This Job Opportunity

The IT Support Specialist provides first-level contact and issue resolution by responding to reported hardware, software, and application issues. The position loads and configures computer equipment, logs, and tracks calls via the Help Desk database. The IT Support Specialist handles workstation replacements, as well as inventory and equipment distribution management. The role coordinates warranty repairs and replacement part acquisition and installation.

Workplace Policy

Hybrid from Carrollton, TX

What To Expect (Essential Job Responsibilities)

• Set up equipment for employee use, perform or ensure proper configuration and installation of operating systems, and appropriate software.
• Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and provide technical assistance and support. Troubleshoot software and hardware issues for MEA Users.
• Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
• Confer with staff, users, and management to establish requirements for new systems or modifications.
• Create and maintain system-level images for OS deployment.
• Maintain Asset Inventory Database and local stock of standard peripherals.

Miscellaneous Job Responsibilities

• Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities by using the Help Desk database.
• Perform other job-related responsibilities and duties as may be assigned from time to time.
• Work requires the use of established procedures and the ability to draw conclusions where guidelines may not be well defined, thus requiring a moderate amount of interpretation.
• Most often functions as an information provider but may be a decision initiator at times.

What Is Required (Qualifications)

• Bachelor's degree or higher in a relatable field.
• 2+ years’ experience with minor laptop repairs such as memory upgrades, screen, keyboard, and HDD swaps; set-up, management, configuration, troubleshooting, and support of laptop PCs.
• Experience in imaging and OS deployment: Windows 10 and higher.
• Asset Management experience. 
• ITIL 4 framework knowledge. 
• A+ or Microsoft certifications.
• Experience using and installing Microsoft Office 365 products.
• Operational knowledge of Active Directory.
• Working knowledge of LAN and WAN network equipment as well as industry-standard web browsers.
• Working knowledge of industry-standard web browsers.
• Strong verbal and written communication skills as well as strong diagnostic skills.

How To Stand Out (Preferred Qualifications)

• Experience or basic understanding of Network Administration.
• Technical certifications.