Key Accounts Manager

Location

Westborough, MA

General Summary

The Key Accounts Manager (KAM) is responsible for maximizing Murata's market share and revenue in our target markets by identifying and capturing high-potential opportunities. The KAM takes ownership of the customer relationship and collaborates with all stakeholders using Murata’s long-standing Voice-of-Customer philosophy as a guideline.

Essential Job Responsibilities

• Contacts and visits customers to review and identify strategic direction, improvement areas, and opportunities to promote Murata solutions.
• Stays updated and relevant on customer’s activity and direction.
• Oversees the collection, understanding, and internal communication of pertinent information.
• Develop relationships with the key decision-makers that effectuate the design, procurement, usage, and service of Murata’s products.
• Facilitates pricing coordination with the GAM and internal stakeholders.
• Initiates and coordinates Early Sales Involvement (ESI) projects.
• Negotiates pricing in alignment with the GAM and respective global affiliates.
• Reviews, maintains, and assures effective implementation and execution of customer contracts.
• Responsible for proactively answering customer inquiries and resolving their concerns.
• Coordinates Outside Sales Rep activities for related customer locations.
• Guides Inside Sales Associate’s work in relation to assigned customers.

Miscellaneous Job Responsibilities

• Coordinates special sales projects and promotions.
• Takes a leadership role in customer meetings and conference calls, publishes minutes, and drives action item closure.
• Performs other job-related responsibilities and duties, as assigned.

Required Qualifications

• Bachelor’s degree in Business Administration or a related field. 
• Three or more years of experience in sales or marketing in an electronics-related or other technical industry. 
• Experience working for a culturally diverse global company.
• Demonstrated ability to execute strategies.
• Demonstrated ability to effectively collaborate cross-functionally.
• Superior communications skills.
• Advanced negotiation skills.
• Demonstrated success in managing product promotions.
• Ability to understand customer needs to develop mutually beneficial solutions.

Preferred Qualifications

• Bachelor’s degree in Electrical Engineering (BSEE) or equivalent.
• Previous manufacturing sales experience.
• Previous experience in sales data collection and analysis.
• Marketing and market planning knowledge. 
• Knowledge of Consumer Electronics industries.
• Project Management experience.
• Previous budgetary responsibilities. 

Travel

Frequent domestic and infrequent international travel.